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SMAC and the Transformation of Customer Service & Dialogue

"SMAC" is the a acronym for Social, mobile, analytics & cloud the four pillars of the fifth wave of technology as defined by  Cognizant Technology the  Teaneck, New Jersey headquartered ITES company (NASDAQ Symbol : CTSH). SMAC will change the customer dialogue by leveraging on the collective strength of the Social Media Network, Mobile devices, Analytics driven by Big Data solutions and Cloud Computing as the underlying backbone of affordable and reliable engine for computation.  Let us look at each of these components and their impact on our lives today: 1. Social Media - The Social Media has seen breakneck growth and significant valuation with the winners, we have the four undisputed leaders in this segment Facebook, Twitter, Pinterest  & LinkedIn with competition from Yahoo, Google and Microsoft and another hundred more social media sites of different hues and aspirations.   2. Mobility - The way we handle and process information an...

Boston - How Big Data Analytic's of Images could help

It is a sad day for the runners and their friends and relatives who participated with joy in the Boston marathon only to meet with disaster at the finishing line. Analysis of the Images using Big Data Analytic's could help  in finding a pattern and help in pinning the culprits. First is creating the unstructured data of the images by collecting as many images and videos in every camera or mobile that ever captured anything before during and after the marathon run. Then comes the task on getting the best minds in the world to build the analytic engine to scan every image available to analysis the various clues that it could generate. Though it may be like finding a needle in a haystack, with today's Big Data Analytic tools there is a good probability of even identifying the eye of the needle in the haystack. Those who work in the area of Big Data Analytics' should come together and analyse  the images and also any other data that...