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Showing posts with the label customer

IBM's Think Forum 2018 @ Mumbai

It was a wonderful and fulfilling evening for the business and technology leaders of India at the IBM's Think forum 2018 on 13th February in Mumbai. CEO Speak - Ms. Ginni Rometty - Chairman, President and CEO of IBM's keynote set the tone for the energy packed evening, she stated that business can get smarter by the use of cognitive computing - Leveraging a data platform that learns ; Infusing that learning into systems and processes & Empowering their people to learn faster with AI and the need to usher new technologies with purpose and responsibility;society will judge the right ones which deliver value. She enunciated the three drivers for businesses to get smarter - leveraging a data platform that learns, infusing that learning into systems and procedures and empowering their people to learn fast with AI. She said AI should be called Augmented Intelligence. Ms. Ginni Rometty stated that we are at an inflection point for all businesses is use of data, leverage proc...

SMAC and the Transformation of Customer Service & Dialogue

"SMAC" is the a acronym for Social, mobile, analytics & cloud the four pillars of the fifth wave of technology as defined by  Cognizant Technology the  Teaneck, New Jersey headquartered ITES company (NASDAQ Symbol : CTSH). SMAC will change the customer dialogue by leveraging on the collective strength of the Social Media Network, Mobile devices, Analytics driven by Big Data solutions and Cloud Computing as the underlying backbone of affordable and reliable engine for computation.  Let us look at each of these components and their impact on our lives today: 1. Social Media - The Social Media has seen breakneck growth and significant valuation with the winners, we have the four undisputed leaders in this segment Facebook, Twitter, Pinterest  & LinkedIn with competition from Yahoo, Google and Microsoft and another hundred more social media sites of different hues and aspirations.   2. Mobility - The way we handle and process information an...