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Cloudy Business

                                                                                                                           

A few months ago I shifted my domain hosting to sitecloud which met my criteria of going green and being on the cloud.
Sitecloud  (http://www.sitecloud.com/ ) is now merged with GreenGeeks (http://greengeeks.com/).



The service had its own problems and there were outages on my email and  there were apologetic emails from the CEO of sitecloud.
The letter below clearly illustrates how running a business on the cloud can fail if you do not have resources with the required technical competence and understanding of the cloud.
I am sharing this experience because I did not do a thorough vendor evaluation and hence have to go through this transition.
This underlies the importance of cloud  vendor evaluation not only on price but also leadership, financials and technology competence.
I reproduce the email from sitecloud and greengeeks, the
sitecloud email is from the CEO, the greengeeks email is from the Sr. system administrator.


SiteCloud LLC to me
show details 12:26 AM (8 hours ago)

Dear L S SUBRAMANIAN (NISE), This is Trey Gardner, CEO of SiteCloud.com and GreenGeeks.com with important information about SiteCloud.com. From inception SiteCloud was intended to be a cPanel cloud web hosting provider which would allow larger clients "bursting" capabilities which would be supported by a cloud infrastructure environment. At that time we believed we had a technology expert, who would be able to manage the technical aspects of our Cloud hosting service goals. Ultimately we learned that once we had started to grow larger that the technical management of our Cloud could not be done as efficiently as we had hoped. Last January we moved our hosting services back to a platform we are very familiar with, shared and VPS hosting, and our service standards improved dramatically for everyone. SiteCloud's support has always been done using GreenGeeks.com staff. GreenGeeks.com was started back in 2007 and we support over 25,000 domains on that service. Since both brands now do the same types of hosting services it no longer makes sense to run each company as individual entities which are supported by the same group of staff Therefore we will be closing the SiteCloud.com brand and changing SiteCloud's customer communication and billing over to the GreenGeeks brand. This change will occur on Friday April 8th, 2011 and essentially all we will be doing is merging the SiteCloud billing database with the GreenGeeks billing database and where you communicate with us to receive help with your account. Your hosting account settings, logins, pricing and anything related to the actual hosting service will not change. We will send a follow up with more information regarding contact numbers, etc. I would like to thank you for your business and we look forward to continuing to support your web hosting needs through GreenGeeks. Have a great rest of the week and please contact us if you have any questions about your account. Thank You, Trey Gardner CEO SiteCloud.com & GreenGeeks.com



Dear L S SUBRAMANIAN (NISE),
We've received some feedback from some of our customers who seem to be confused and I would like to apologize for that. This e-mail is intended to clear this up for you.
We are simply no longer offering the SiteCloud service to new customers. Our existing customers, which is you, will continue to be on the same hosting platform that you currently are on. There will be NO CHANGES to your actual hosting service. There will be no downtime, no re-configuration, no migration of hosting data, etc.
The only change that will be occurring is you will now be a GreenGeeks customer instead of a SiteCloud customer. You will be billed and supported by GreenGeeks instead of SiteCloud. This will occur AFTER the 8th of April, 2011.
If you still have any questions or concerns, please e-mail support@greengeeks.com (not sitecloud) and our team will escalate this to our transition team, who will be more than happy to answer any questions or concerns that you may have.
Thank you for your patience and understanding.
Karl D
Sr. Systems Administrator
GreenGeeks/SiteCloud

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