Skip to main content

Cloudy Business

                                                                                                                           

A few months ago I shifted my domain hosting to sitecloud which met my criteria of going green and being on the cloud.
Sitecloud  (http://www.sitecloud.com/ ) is now merged with GreenGeeks (http://greengeeks.com/).



The service had its own problems and there were outages on my email and  there were apologetic emails from the CEO of sitecloud.
The letter below clearly illustrates how running a business on the cloud can fail if you do not have resources with the required technical competence and understanding of the cloud.
I am sharing this experience because I did not do a thorough vendor evaluation and hence have to go through this transition.
This underlies the importance of cloud  vendor evaluation not only on price but also leadership, financials and technology competence.
I reproduce the email from sitecloud and greengeeks, the
sitecloud email is from the CEO, the greengeeks email is from the Sr. system administrator.


SiteCloud LLC to me
show details 12:26 AM (8 hours ago)

Dear L S SUBRAMANIAN (NISE), This is Trey Gardner, CEO of SiteCloud.com and GreenGeeks.com with important information about SiteCloud.com. From inception SiteCloud was intended to be a cPanel cloud web hosting provider which would allow larger clients "bursting" capabilities which would be supported by a cloud infrastructure environment. At that time we believed we had a technology expert, who would be able to manage the technical aspects of our Cloud hosting service goals. Ultimately we learned that once we had started to grow larger that the technical management of our Cloud could not be done as efficiently as we had hoped. Last January we moved our hosting services back to a platform we are very familiar with, shared and VPS hosting, and our service standards improved dramatically for everyone. SiteCloud's support has always been done using GreenGeeks.com staff. GreenGeeks.com was started back in 2007 and we support over 25,000 domains on that service. Since both brands now do the same types of hosting services it no longer makes sense to run each company as individual entities which are supported by the same group of staff Therefore we will be closing the SiteCloud.com brand and changing SiteCloud's customer communication and billing over to the GreenGeeks brand. This change will occur on Friday April 8th, 2011 and essentially all we will be doing is merging the SiteCloud billing database with the GreenGeeks billing database and where you communicate with us to receive help with your account. Your hosting account settings, logins, pricing and anything related to the actual hosting service will not change. We will send a follow up with more information regarding contact numbers, etc. I would like to thank you for your business and we look forward to continuing to support your web hosting needs through GreenGeeks. Have a great rest of the week and please contact us if you have any questions about your account. Thank You, Trey Gardner CEO SiteCloud.com & GreenGeeks.com



Dear L S SUBRAMANIAN (NISE),
We've received some feedback from some of our customers who seem to be confused and I would like to apologize for that. This e-mail is intended to clear this up for you.
We are simply no longer offering the SiteCloud service to new customers. Our existing customers, which is you, will continue to be on the same hosting platform that you currently are on. There will be NO CHANGES to your actual hosting service. There will be no downtime, no re-configuration, no migration of hosting data, etc.
The only change that will be occurring is you will now be a GreenGeeks customer instead of a SiteCloud customer. You will be billed and supported by GreenGeeks instead of SiteCloud. This will occur AFTER the 8th of April, 2011.
If you still have any questions or concerns, please e-mail support@greengeeks.com (not sitecloud) and our team will escalate this to our transition team, who will be more than happy to answer any questions or concerns that you may have.
Thank you for your patience and understanding.
Karl D
Sr. Systems Administrator
GreenGeeks/SiteCloud

Comments

Post a Comment

Popular posts from this blog

Top 10 Changes in the Workplace - Impact of COVID-19

A lot has been said about what’s happening with the impact of Covid, on the workplace. Many of these are hard to imagine and some will require serious consideration. Nevertheless, my 20 years plus background in IT, Operations and Consulting across BCP, Security, Projects and Leadership makes me believe the following are what we can be looking forward to (at varying levels) over the next couple of years. Please leave a comment and I would love to hear your thoughts and comments too! 1.        Disinfection Chambers -  You would have to walk into the office through disinfection chambers, entry into the chamber would be post facial and iris recognition for 2 factor biometric contactless authentication.  You could then be tested   for Covid by a nurse through the use of a rapid test kit (Emirates Airline has already deployed the same for airline passengers), there would be a ten minute wait time for the results before you are let into the office. Biomedical Security could be the
Post a Comment
Read more

IBM's Think Forum 2018 @ Mumbai

It was a wonderful and fulfilling evening for the business and technology leaders of India at the IBM's Think forum 2018 on 13th February in Mumbai. CEO Speak - Ms. Ginni Rometty - Chairman, President and CEO of IBM's keynote set the tone for the energy packed evening, she stated that business can get smarter by the use of cognitive computing - Leveraging a data platform that learns ; Infusing that learning into systems and processes & Empowering their people to learn faster with AI and the need to usher new technologies with purpose and responsibility;society will judge the right ones which deliver value. She enunciated the three drivers for businesses to get smarter - leveraging a data platform that learns, infusing that learning into systems and procedures and empowering their people to learn fast with AI. She said AI should be called Augmented Intelligence. Ms. Ginni Rometty stated that we are at an inflection point for all businesses is use of data, leverage proc
Post a Comment
Read more

SMAC and the Transformation of Customer Service & Dialogue

"SMAC" is the a acronym for Social, mobile, analytics & cloud the four pillars of the fifth wave of technology as defined by  Cognizant Technology the  Teaneck, New Jersey headquartered ITES company (NASDAQ Symbol : CTSH). SMAC will change the customer dialogue by leveraging on the collective strength of the Social Media Network, Mobile devices, Analytics driven by Big Data solutions and Cloud Computing as the underlying backbone of affordable and reliable engine for computation.  Let us look at each of these components and their impact on our lives today: 1. Social Media - The Social Media has seen breakneck growth and significant valuation with the winners, we have the four undisputed leaders in this segment Facebook, Twitter, Pinterest  & LinkedIn with competition from Yahoo, Google and Microsoft and another hundred more social media sites of different hues and aspirations.   2. Mobility - The way we handle and process information anytime anywhere  is signi
2 comments
Read more