Skip to main content

The CIO role in supporting top line growth

The urgency of the CIO to ride the juggernaut called inclusive technology is a challenge. Today the young executive is more tech savvy then most people in the IT department who have become tired and jaded in just keeping the lights on.
Innovation and Excellence from the IT department needs a CIO who can juggle being a strategist, innovator and also hit the sweet spot in emerging technology swings.
The CIO needs to deploy  technology as a catalyst to stitch the organization together in delivering the same goal and vision as articulated by the Board .

CIO has Miles to Go and Promise to Keep in an Uncharted Terrain!

In the world of SMAC the CIO has to become an aggregator and has to change his teams pace in adopting technology which is driven by his company's employees and customers rather than by the IT Team.
Gone are the days when the CIO had a chance to choose build deploy and support technology, today the CIO  has to deliver in real time in a hyper competitive environment and show direct correlation to market share and top line growth of the company.
Let me share a SMAC story, this is the story of start up  company named Vondasoft ( www.vondasoft.com) who have a SMAC solution on the cloud, they trawl the digital world 24x7 and aggregate data about your company, product or whatever you wish to know.
They come up with real time analysis or time series analysis on what your customers are thinking or doing or posting about your product, they give you a customer insight which will help you micro manage your relationship with every customer you own in the digital world.
Money is scarce and the old capex model is history, we live in an opex world with tighter accounting and a business which has shorter time to markets and a very impatient end user of technology. If the IT team does not deliver, the business will use underground technology, they are many in the market which can be used with a simple credit card.
The CIO's role in  supporting the top line growth is under threat unless the CIO is willing to  adapt  to today's ever changing technology landscape and use technology for business agility, value addition and simplifying the way we do business.






Comments

Popular posts from this blog

Top 10 Changes in the Workplace - Impact of COVID-19

A lot has been said about what’s happening with the impact of Covid, on the workplace. Many of these are hard to imagine and some will require serious consideration. Nevertheless, my 20 years plus background in IT, Operations and Consulting across BCP, Security, Projects and Leadership makes me believe the following are what we can be looking forward to (at varying levels) over the next couple of years. Please leave a comment and I would love to hear your thoughts and comments too! 1.        Disinfection Chambers -  You would have to walk into the office through disinfection chambers, entry into the chamber would be post facial and iris recognition for 2 factor biometric contactless authentication.  You could then be tested   for Covid by a nurse through the use of a rapid test kit (Emirates Airline has already deployed the same for airline passengers), there would be a ten minute wait time for the results before you are let into the office. Biomedical Security could be the

IBM's Think Forum 2018 @ Mumbai

It was a wonderful and fulfilling evening for the business and technology leaders of India at the IBM's Think forum 2018 on 13th February in Mumbai. CEO Speak - Ms. Ginni Rometty - Chairman, President and CEO of IBM's keynote set the tone for the energy packed evening, she stated that business can get smarter by the use of cognitive computing - Leveraging a data platform that learns ; Infusing that learning into systems and processes & Empowering their people to learn faster with AI and the need to usher new technologies with purpose and responsibility;society will judge the right ones which deliver value. She enunciated the three drivers for businesses to get smarter - leveraging a data platform that learns, infusing that learning into systems and procedures and empowering their people to learn fast with AI. She said AI should be called Augmented Intelligence. Ms. Ginni Rometty stated that we are at an inflection point for all businesses is use of data, leverage proc

SMAC and the Transformation of Customer Service & Dialogue

"SMAC" is the a acronym for Social, mobile, analytics & cloud the four pillars of the fifth wave of technology as defined by  Cognizant Technology the  Teaneck, New Jersey headquartered ITES company (NASDAQ Symbol : CTSH). SMAC will change the customer dialogue by leveraging on the collective strength of the Social Media Network, Mobile devices, Analytics driven by Big Data solutions and Cloud Computing as the underlying backbone of affordable and reliable engine for computation.  Let us look at each of these components and their impact on our lives today: 1. Social Media - The Social Media has seen breakneck growth and significant valuation with the winners, we have the four undisputed leaders in this segment Facebook, Twitter, Pinterest  & LinkedIn with competition from Yahoo, Google and Microsoft and another hundred more social media sites of different hues and aspirations.   2. Mobility - The way we handle and process information anytime anywhere  is signi